FAQ — Shipping, Returns & Ordering

Straight answers to the questions we get most. If yours isn't here, email summitandsilk@gmail.com and a real person will reply within 1–2 business days.

Is Summit & Silk a real business?

Yes. Summit & Silk is an online outdoor-goods business based in Washington State, United States. Payments are processed securely through Shopify, and we never see or store your card details.

How long will my order take to arrive?

Processing and delivery vary by item and shipping origin. Estimated delivery dates and available methods appear at checkout.

Items in our Ships from the U.S. collection leave a domestic warehouse and typically arrive fastest. Items from our overseas manufacturing partners may take longer. Oversized equipment such as tents, cabinets, cots, wagons and rugs may need extra handling time.

These are estimates, not guarantees. Delivery can be affected by carrier delays, weather, and peak seasons. If you need a delivery estimate for a specific item before you order, email us and we'll tell you honestly.

Why did my order arrive in separate boxes?

Orders with multiple items often ship from different facilities and arrive separately, at different times, with their own tracking numbers. This is normal and does not mean anything is missing. You'll get a shipping confirmation for each parcel.

Where do you ship from?

Summit & Silk works with a mix of U.S.-based supplier partners and overseas manufacturing partners, depending on the product. We don't hold our own warehouse — gear ships to you directly from the facility that stocks it, which keeps our prices lower than they'd otherwise be.

How much is shipping?

Shipping within the United States is $5.99 for orders under $75, and it's free on orders of $75 or more. A small number of oversized items may show a carrier-calculated rate at checkout — the exact shipping cost for your order is always shown before you pay.

Do you ship internationally?

Not at this time. We currently ship within the United States only. Canada and other international destinations will be added after supplier routes, delivery times, shipping costs, duties, and returns are verified.

How do I track my order?

You'll receive an email with tracking as each parcel ships. Please allow 24–48 hours for the number to activate with the carrier — a number that shows nothing yet is usually just waiting on a first carrier scan. If tracking hasn't moved in more than a week, email us and we'll chase it for you.

Can I change or cancel my order?

Email us as soon as possible at summitandsilk@gmail.com. Because some orders may enter fulfillment quickly, we can only make changes before an item ships.

What's your return policy?

You may request a return within 14 days of receiving your order, as long as items are unused, unwashed and in original condition and packaging. Email us with your order number and reason to start. Customers cover return shipping unless the item arrived damaged, defective or incorrect. Full details are in our Refund Policy.

Something arrived damaged or wrong. What now?

We'll make it right at no cost to you. Email us within 14 days of delivery with your order number and clear photos, and we'll arrange a free replacement or full refund.

Don't mail a return anywhere until we've approved it and sent instructions. Because products ship from different facilities, the correct return address varies by item — and our business address cannot accept packages.

Are your product specifications accurate?

Every product description on this site is checked against real manufacturer and supplier specifications before it goes live. No guessed dimensions, no invented capacities. If something can't be verified yet, we say so plainly on the product page and update it as soon as we can.

Do you have a phone number?

Not yet. Summit & Silk is a one-person operation, and we'd rather answer every email properly than answer a phone badly. Email gets you a real, considered reply — usually within a day.

Do you offer a discount?

Yes — save 10% on eligible gear with code CAMPFIRE10 on your first order of $25 or more, one use per customer. US shipping is free at $75.

Still need help?

Email summitandsilk@gmail.com. Questions before you buy are genuinely welcome.