Refund policy

Last updated: August 24, 2026

We want you to love every Summit & Silk purchase. If something is not right, email us at summitandsilk@gmail.com and we will help you with the next step.

14-day returns

You may request a return within 14 days after your order is delivered. To be eligible, the item must be unused, unworn, unwashed, and in the same condition and original packaging in which you received it. You will also need your receipt or order number.

To start a return, email summitandsilk@gmail.com with your order number, the reason for the return, and photos when relevant. Please do not send an item back until we approve the return and provide the correct return address and instructions. Our business mailing address is not a fulfillment or returns facility.

Return shipping

For a standard return, the customer is responsible for return-shipping costs. Original shipping charges are not refundable unless the item was damaged, defective, incorrect, or applicable law requires otherwise. Oversized items may cost more to return. If a prepaid return label is available, we will explain any label cost before you accept it.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible, preferably within 14 days of delivery, and include clear photos of the product and packaging. We will review the issue and, when approved, arrange an appropriate replacement, refund, or other resolution at no additional shipping cost to you.

Inspections and refunds

We will notify you after the returned item is received and inspected. If your refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact summitandsilk@gmail.com.

Exchanges

We do not reserve inventory for direct exchanges. For the fastest replacement in a different size, color, or model, return the original item and place a new order after the return is approved. Replacements for approved damaged, defective, or incorrect items are handled separately.

Order changes and cancellations

Contact summitandsilk@gmail.com as soon as possible if you need to change or cancel an order. We will try to help, but we cannot guarantee changes or cancellation after an order has entered supplier or fulfillment processing or has shipped. If we successfully cancel the order before fulfillment, we will issue a full refund to your original payment method.

If we cannot ship your order within the stated or updated timeframe, we will contact you with a revised estimate and the option to accept the delay or cancel for a full refund.

Non-returnable items

We cannot accept returns for items that have been used, worn, washed, altered, or damaged after delivery; gift cards; or products clearly marked final sale. This does not limit your rights if an item arrives damaged, defective, or incorrect.

Questions

For any return or refund question, email summitandsilk@gmail.com.