Refund policy

We want you to love every Summit & Silk purchase.

14-Day Returns You may request a return within 14 days of receiving your order. To be eligible, items must be unused, unworn, unwashed, and in their original condition and packaging. To start a return, email summitandsilk@gmail.com with your order number and reason. Returns are coordinated by email, and we will send instructions once your request is approved.

Return Shipping Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Oversized items may carry higher return shipping costs, which are the customer's responsibility for non-defective returns.

Damaged, Defective, or Incorrect Items If any item arrives damaged, defective, or is not what you ordered, we will make it right at no cost to you. Email summitandsilk@gmail.com within 14 days of delivery with your order number and clear photos, and we will arrange a free replacement or full refund.

Refunds Once your return is received and inspected, or your damage/defect claim is approved, we will refund your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer. Original shipping charges are non-refundable except where the item was damaged, defective, or incorrect.

Non-Returnable Items We cannot accept returns for items returned after the 14-day window, or items not in original condition. Final-sale items and gift cards are non-refundable.

Exchanges The fastest way to exchange an item (for example, a different color) is to request a return for the original and place a new order. For defective or incorrect items, we will send a replacement at no charge.

Order Changes & Cancellations Because dispatch begins quickly, contact us at summitandsilk@gmail.com as soon as possible if you need to change or cancel an order. We can only make changes before an item ships.

Questions For any return or refund question, reach us at summitandsilk@gmail.com.